Terms of Service

Effective Date: 1 May 2025

Welcome to Questbound Studios Ltd! These Terms of Service ("Terms") govern your access to and use of our website, online shop, and services ("Services") provided by Questbound Studios Ltd (“we,” “us,” or “our”).

By accessing or using our Services, you agree to be bound by these Terms. Please read them carefully before making a purchase or using the website.

1. Company Information

Questbound Studios Ltd
Registered in England and Wales
Company Number: 164113137
Registered Office: York House, 18 York Road, SL6 1SF Maidenhead, Berkshire, UK

Phone: (+44) 0333 772 4092
Contact: contact@questbound.co.uk

2. Use of Our Services

You must be at least 18 years old or have the consent of a legal guardian to place an order. You agree not to misuse the website or attempt to disrupt our Services.

3. Orders & Payment

All orders are subject to availability and acceptance. Prices are listed in GBP and include VAT where applicable.

We accept payments via major debit/credit cards and secure payment providers (e.g., PayPal).

Once an order is placed, you will receive an email confirmation.

We reserve the right to cancel any order if the product is unavailable, there is an error in pricing, or we suspect fraudulent activity.

4. Shipping & Delivery

We ship to the UK and Europe. Shipping times and costs will be displayed at checkout. While we aim to dispatch promptly, delivery times may vary.

Customers are responsible for any customs or import duties.

Lost or delayed shipments are handled on a case-by-case basis.

5. Returns & Refunds

You have the right to cancel your order within 14 days of receiving the item under UK Consumer Contract Regulations.

Items must be unused and in original packaging.

Return shipping is the customer's responsibility unless the item is defective.

To request a return, contact us at: support@questbound.co.uk

6. Intellectual Property

All content on the website, including game names, artwork, rules, images, and branding, is the intellectual property of Questbound Studios Ltd and may not be used or reproduced without permission.

7. User Conduct

You agree not to:

Use the site for unlawful or fraudulent purposes.

Post harmful, abusive, or offensive content.

Attempt to interfere with the website’s security or operation.

8. Limitation of Liability

We are not liable for indirect or consequential losses arising from the use of our products or services. Our total liability for any claim shall not exceed the amount paid by you for the product in question.

9. Privacy

We respect your privacy and handle personal data in accordance with our Privacy Policy.

10. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the UK courts.

11. Changes to Terms

We may update these Terms from time to time. Updates will be posted on this page with the effective date.

If you have any questions about these Terms, please contact us at support@questbound.co.uk.

Shipping & Returns Policy

This Returns & Shipping Policy applies to all orders placed with Questbound Studios Ltd through our online store.

1. Shipping Information

We currently ship to the United Kingdom and countries within the European Union. Shipping costs and estimated delivery times will be shown at checkout.

2. Dispatch Time

Orders are typically dispatched within 2–4 business days. You will receive a confirmation email with tracking details once your order is shipped.

3. Customs & Import Duties

International customers are responsible for any applicable customs duties or taxes.

4. Return Eligibility

You have 14 days from the date of delivery to request a return. Items must be unused, in original packaging, and in resaleable condition.

5. How to Request a Return

To request a return, email us at support@questbound.co.uk with your order number and reason for return. We will provide instructions.

6. Refunds

Refunds are issued to the original payment method within 7 business days after we receive and inspect the returned item.

7. Faulty or Damaged Items

If your item is faulty or damaged, please contact us within 7 days of receipt with photo evidence. We will replace or refund as appropriate.

8. Non-Returnable Items

Gift cards, downloadable content, and custom-made products are not eligible for return.

9. Contact

For any shipping or return queries, contact us at: support@questbound.co.uk